e-governance projects have a built-in bias towards technology and back-end integration than user-centric designs. Examine.(10 marks) 150 words

Introduction

E-governance refers to the use of Information and Communication Technology (ICT) to improve the efficiency, transparency, and accessibility of public services. Initiatives under the Digital India Programme have significantly expanded digital governance. However, many projects exhibit a bias toward technology-driven back-end integration rather than user-centric service design.

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Reasons for Technology-Centric Bias

• Administrative Focus: Many projects prioritize database integration and internal efficiency rather than citizen convenience.

• Top-down Planning: Limited consultation with end-users leads to systems that are technically advanced but difficult to use.

• Digital Divide: Poor digital literacy, language barriers, and limited internet access reduce usability for marginalized groups.

• Complex Interfaces: Government portals often have complicated procedures and multiple authentication layers.

Need for User-Centric Design

• The 2nd Administrative Reforms Commission emphasized citizen-centric governance and simplified service delivery.

• Platforms like UMANG and DigiLocker demonstrate improvements through integrated and user-friendly interfaces.

• Design thinking, multilingual platforms, and offline support can enhance accessibility.

Conclusion

For e-governance to achieve its objectives of inclusiveness and efficiency, projects must shift from technology-centric approaches to citizen-centric design, ensuring that digital services are accessible, simple, and responsive to citizens’ needs.