Privacy Policy
Last Updated: 11 Feb, 2025
SigIQ.ai ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and related services (collectively, the "Services").
Your privacy is important to us. Please read this Privacy Policy carefully to understand what information we collect, how we use it, and your rights regarding your data.
1. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our policies, legal requirements, or Services. If we make significant updates, we will notify you by updating the "Last Updated" date and, where necessary, providing additional notice via email or in-app notifications.
Continued use of our Services after changes to the policy signifies your acceptance of the revised Privacy Policy
2. Information We Collect
We may collect the following types of information when you use our Services:
a. Information You Provide
This includes personal data you voluntarily provide when:
● Creating an account (e.g., name, mobile number, email ID, preferences).
● Making transactions (e.g., payment details for subscriptions or purchases).
● Contacting customer support or submitting inquiries.
● Participating in surveys, contests, or promotions.
b. Information Collected Automatically
When you use our Services, we automatically collect:
● Usage Data: Features accessed, time spent, and interactions with content.
● Device Data: Mobile device type, operating system, app version, IP address, and settings.
● Cookies and Tracking Data: See Section 4 for more details.
c. Information from Third Parties
We may receive data from:
● Payment processors for transaction facilitation.
● Social media platforms if you log in via third-party accounts.
● Analytics partners to improve app functionality and user experience.
3. How We Use Your Information
We use your data for the following purposes:
● To provide and improve our Services.
● To process payments and manage subscriptions.
● To personalize your experience and recommend relevant content.
● To communicate app updates, offers, and exam-related notifications.
● To analyze usage trends and enhance app features.
● To detect, prevent, and respond to fraud, abuse, or security incidents.
4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
● Remember user preferences.
● Monitor app performance and improve user experience.
● Display relevant advertisements.
You can manage your preferences through your device settings. Disabling cookies may affect app functionality.
5. Sharing Your Information
We do not sell your personal data. However, we may share information in the following cases:
a. With Service Providers
We engage third-party service providers for:
● Payment processing.
● Advertising and marketing.
● Data analytics and app operations.
b. Legal Compliance
We may disclose your information:
● To comply with U.S. legal obligations (e.g., applicable federal and state laws, such as CCPA for California users).
● To respond to government or regulatory requests.
● To protect our rights, users, or the public in case of fraud or security concerns.
c. Business Transfers
In case of a merger, acquisition, or transfer of assets, your data may be part of the transferred assets.
6. Data Retention
We retain your personal data only as long as necessary to:
● Fulfill the purposes outlined in this Privacy Policy.
● Comply with legal and regulatory requirements in the U.S.
When data is no longer required, we securely delete or anonymize it.
7. Security of Your Information
We implement reasonable security measures to protect your data. However, no digital system is completely secure. Please exercise caution when sharing sensitive information online.
If you suspect unauthorized access to your account, contact us immediately at support@sigiq.ai.
8. Your Rights and Choices
As a user, you have the right to:
● Access: Request a copy of the personal data we hold about you.
● Correction: Update or correct your information.
● Deletion: Request deletion of your data where applicable.
● Opt-Out: Manage preferences for marketing communications.
To exercise these rights, email us at support@sigiq.ai.
9. Information for Indian Users
Although SigIQ.ai is based in the United States, we recognize that many of our users are located in India. Our Services are primarily governed by U.S. laws. However, we acknowledge the data protection principles outlined in India’s Digital Personal Data Protection Act, 2023 (DPDP) and the IT Act, 2000.
a. Data Storage & Processing
Your data is stored and processed in the United States and may be shared with third-party service providers globally. By using our Services, you consent to this cross-border transfer of data.
b. Rights for Indian Users
Indian users may request:
● Data Access & Correction: View or update personal data we hold.
● Voluntary Data Deletion: We allow Indian users to request deletion of their personal data, even though DPDP is not applicable extraterritorially.
● Opt-Out from Marketing: Manage preferences for marketing communications.
To exercise these rights, email us at support@sigiq.ai.
c. Compliance with Indian Laws
While we primarily operate under U.S. laws, we strive to respect Indian users' privacy expectations. If Indian regulatory authorities require compliance with specific provisions, we will evaluate such requests as per our legal obligations.
10. Children's Privacy
Our Services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with information, contact us at support@sigiq.ai.
11. Third-Party Links
Our Services may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing your information.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:
SigIQ.ai
Suite 106, 1600 Shattuck Ave,
Berkeley, California, 94709, USA
Email: support@sigiq.ai
This Privacy Policy is governed by U.S. laws, and any disputes shall be resolved under U.S. jurisdiction.
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Address
1600 Shattuck Avenue, Suite 204, Berkeley, California, 94709